It’s “game-on” for digital transformation. Accelerated by COVID lockdowns, the pervasive “new normal” has driven greater expectations on engagement and digital product design. These demands are forcing companies to recalibrate their digital priorities to ensure they are competitive and delivering on existing and prospective customer expectations immediately. With this change comes new realities for business leaders: Customer expectations of engagement with businesses have changed forever – “good enough” just isn’t good enough anymore and mobile first is essential. Internal teams that were previously built to execute longer term roadmaps are now struggling to cope with the weight of organisational expectation to pivot, respond, adapt and deliver in an agile way. Leadership uncertainty exists everywhere – what’s my next step?; how do I make it happen fast?; and how can I be sure that my plans will succeed? Q: What is the habitual organisation response to these types of challenges? A: […]